With the recent announcement of the Coronavirus pandemic, Kyckr has taken steps to implement a business continuity plan to ensure that we minimise any potential disruptions to our business operations and customers, whilst protecting the welfare of our employees.
In addition to a robust management plan and controls that are already in place, we are monitoring the situation daily and continue to follow local health service, World Health Organisation and national government guidelines.
Kyckr utilises cloud-based services for both operational delivery and user productivity systems. The Kyckr platform is hosted in Microsoft Azure and is not dependant on any Kyckr office being accessible. All users utilise Microsoft Office 365 for productivity services (email, file store, communications) and Microsoft Teams for ongoing operational management. The Kyckr team is distributed over multiple offices and we are fully set up for remote working on an extended basis.
Heeding government advisories, Kyckr transitioned all Ireland-based staff to work remotely as of 12 March, Australia-based staff as of 16 March and the UK team as of 17 March. Services continue to operate as normal, within SLAs, and there has been no impact on service delivery to clients.
As different countries implement policies to protect their citizens, there may be impacts on some of the local registries. This is outside Kyckr’s control, however we endeavour to keep you continuously updated. Kyckr is currently aware that two corporate registers, in Malaysia and India, have temporarily closed due to COVID-19. Kyckr will continue to monitor the situation globally and provide regular updates.